If you have been unable to resolve the issue you are experiencing using the Support Centre or Download Centre sections of our website and need to return your equipment to us for examination or repair, please choose one of the following options.
Following the UK leaving the European Union on the 1st January 2021, we strongly recommend using one of the following options when sending your product to Nikon for a repair or service. These options have been put in place for our Irish customers to avoid experiencing potential border delays, customs charges and having to deal with additional paperwork for border control.
To take advantage of our free return service please click here, follow the instructions and your product will be sent directly to one of Nikon’s European workshops.
Send your repairs to one of our retailers in Ireland and they will send your equipment directly to one of Nikon’s European workshops. Please note, these retailers are independent from Nikon and as such, we would suggest contacting them for details of their policies, procedures and repair pricing structures before sending them your equipment.
We do not recommend sending your equipment directly to Nikon UK without speaking to us first as you may incur unnecessary customs charges and delays.
Please be aware that even though your repairs are being handled by one of Nikon’s European workshops, your phone calls, emails and queries will still be answered by the UK and Ireland Service Support Team using our normal contact details, which can be found here. If you have any questions about this process, please feel free to contact us before you send your equipment.
If you have any questions about this service, please call our dedicated team on 0330 123 0928.
Calls to '03' numbers are charged at no more than national call rate and will be included as part of any inclusive minutes or discount package.
Frequently Asked Questions
My product is under warranty, do I have to pay the carriage costs to send it for repair?
Do I need to get a reference number before sending the item for repair?
Do Nikon authorise any other repairers to carry out repairs on Nikon products?
I don't reside in the UK or Republic of Ireland, can I still send my camera to you to repair?
I live in the Republic of Ireland, my camera is not covered by warranty in the EU region can I still send it to you?
Do Nikon charge for providing an estimate?
Can I request an estimate over the telephone or via email?
How is my equipment returned to me?
How can I pay for my repair?