Frequently Asked Questions

What are the benefits of a Nikon Store account?

How can I create a Nikon Store account?

I have forgotten my password. How can I reset it?

How can I change my personal details?

What do the different product statuses mean?

How can I be informed when an item is back in stock?

What are refurbished products?

Can I cancel my order?

Can I modify my order?

Can I change my delivery address?

How does pre-order and awaiting-stock purchase work?

Which payment methods can I use?

What do I do if my payment is not accepted?

Can I make a tax exempt purchase?

How can I track my order?

What are the shipping costs?

What are the shipping times?

Are there delivery exceptions?

What are the terms of return?

How do I return my purchase?

What is the refund policy?

WEEE Take-back

Battery Take-back

WEEE Marking

Information for Users

How can I contact you?